Support
We usually reply within a day: pipapetzolmos@gmail.com
Is Tourly really free?
Yes. Every destination, walking route, audio guide and story is free, with no account needed. Like a free walking tour, you can leave an optional tip at the end of a walk if you enjoyed it. Tips help us improve Tourly and add destinations, but they never unlock content or features.
I got a new phone. Do I lose anything?
No. Install Tourly from the App Store or Google Play and everything is there again, free. There is nothing to restore.
The narration voice sounds robotic. How do I get a better one?
Tourly uses your phone's built-in voices, and the best ones are an optional download. On iPhone: Settings, then Accessibility, then Spoken Content (called Read and Speak on some versions), then Voices. Pick your language and download an Enhanced or Premium voice. Back in Tourly, it will be selected automatically or can be chosen in the voice picker.
Does it really work offline?
The stories and audio, yes. They are saved on your phone and narration is generated on your device, so they play with no signal, no Wi-Fi, even in airplane mode. The map needs a data connection to load and uses it whenever one is available.
Which languages are supported?
Tourly is available in eight languages: English, Spanish, German, French, Italian, Japanese, Korean and Simplified Chinese. The app follows your phone's language, and you can pick a different narration language in your Profile.
How do tips and refunds work?
Tips are optional one-time payments processed by Apple and Google, so refunds go through them. For the App Store visit reportaproblem.apple.com; for Google Play use your order history. Both handle refund requests directly.
I found an error in a tour story.
We fact-check every story, but cities change. Email us the city, the place, and what is wrong, and we will verify and fix it in the next content update.